• Information Collection The company may collect: Name Contact details Identification documents Payment information

• Use of Information Customer data may be used for: Booking and service fulfillment Customer support Marketing and promotional communication Legal and compliance requirements

• Data Protection The company shall implement reasonable security measures to protect customer information.

Third-Party Sharing Customer information shall not be sold to third parties except: When legally required For operational partners necessary for service delivery With customer consent

Booking Procedure

• Booking Confirmation All bookings shall be confirmed only after communication with Satnam Car Rentals through the official company contact number.
• Customers are required to provide valid identification and driving license documents before booking confirmation.
• Advance payment is mandatory for booking confirmation, and only after receipt of the advance payment shall the booking be considered confirmed.
• Once the booking is confirmed, the customer shall receive a booking confirmation email on their registered email ID.
• Booking details including vehicle category, duration, pickup location, and pricing shall be communicated before confirmation.

 ⁠Refund and Cancellation Policy

• Cancellation timelines and charges shall be clearly communicated.
• Any booking cancelled within 24 hours from the time of booking confirmation shall be eligible for a full refund of the advance payment made.
• Any booking cancelled after 24 hours from the time of booking confirmation shall attract a cancellation charge of INR 500.
• Any booking cancelled within 24 hours prior to the booking start time shall attract a cancellation charge of INR 1000.

 Operational Policy

Customer Responsibilities Customers are responsible for:

• Providing valid documents Maintaining proper conduct Following company instructions Reporting issues immediately Signing the rental agreement before the commencement of the booking
• Company Rights The company reserves the right to: Refuse service in case of policy violations Cancel services due to operational issues Recover damages or penalties if applicable

Payment Policy

• Security Deposit amount shall depend upon the vehicle selected and the booking duration.

The refundable security deposit amount shall be communicated prior to booking confirmation.

Accepted Payment Methods
UPI
Credit/Debit Cards
Bank Transfer
Cash (if applicable)

Intellectual Property

All logos, branding, website content, and company materials remain the intellectual property of Satnam Car Rentals. Unauthorized use is prohibited.

 Dispute Resolution Governing Law

• These policies shall be governed under the laws of India. Jurisdiction Any disputes shall fall under the jurisdiction of courts located in Delhi NCR, India.

Resolution Process

The company encourages amicable resolution before initiating legal proceedings.

Website/App Usage Policy

• Prohibited Activities Users must not:
  Attempt unauthorized access
  Spread malware or harmful content
  Misrepresent identity

Signature / Acceptance By using the services of Satnam Car Rentals, the customer acknowledges that they have read, understood, and agreed to these policies and terms.

Additional Operational Terms

Customers shall be required to sign a rental agreement before vehicle handover.
Satnam Car Rentals reserves the right to refuse or cancel bookings in case of incomplete documentation, policy violations, or suspicious activity.
The company follows a professional and customer-friendly approach while ensuring operational safety and compliance.